Returns policy

Keegan Mae Millinery will not accept returns unless your item is deemed faulty, has been incorrectly described or differs greatly to the item you ordered. All items are handmade with love and are meticulously inspected before being sent out. If millinery is defective or faulty, a claim must be made by email within 5 days of receipt. Any enquiries made after this date will not be accepted.

Returns will not be accepted on change of mind, outfit change or any item damaged by or altered by you or any other person. Nor will it be extended to "on sale" or "reduced" items.
Returns must be unused and in their original condition. This includes: branding tag attached and original packaging. No make-up transfers, perfumes or marks of any kind.

We strongly encourage that all return items be returned via registered post or courier as we take no responsibility for loss of returned items in transit. Returns are at the customers expense and original shipping costs will not be refunded.

Strictly No Refunds will be offered on Custom made millinery pieces or Sale items.

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